ACCESS MANAGEMENT SYSTEM
U.S. Department of Health & Human Services
The job aids listed on this page contain easy instructions on how to use AMS and its features, including using the different login methods, linking/delinking application accounts, and re-enabling disabled accounts. (NOTE: to view a PDF document, you must have Adobe Reader installed).
If you need further assistance, please contact the helpdesk by email at AMSHelp@hhs.gov or by phone at 1-888-ONE-DHHS (663-3447).
All Users
Login Methods:
- How to Log Into AMS With an HSPD-12 Access Card
- How to Log Into AMS With an HSPD-12 FIDO Security Key
- How to Log Into AMS With Your NIH Credentials
- How to Set Up and Log Into AMS Using AMS Credentials
Profile Management and Settings:
- How to Enable or Disable Accessibility Mode in AMS
- How to Re-enable a Disabled AMS Profile
- How to Reset Your AMS Password
- How to Retrieve Your AMS Username
- How to Register Your Mobile Device for One-Time Password (OTP)
- How to Register Your Multi-Factor Authentication (MFA) Authenticator App
- How to Change your Security Questions
Application Access:
- How to Access an Application in AMS
- How to Access an Application using One-Time Password (OTP) in AMS
- How to Access an Application using your Multi-Factor Authentication (MFA) Authenticator App
- How to Approve or Certify an Application Access Request
- How to Link or Delink an Application With Your AMS Homepage
- How to Request Access to an Application in AMS
- How to View or Cancel an Access Request to an Application in AMS
AMS, Tier-2 OpDiv and Application Administrators/ Owners Only:
- HSPD-12 Consolidated Maintenance Calendar
- NextGen XMS Maintenance Calendar
- How to Perform User Management Functions for Users Belonging to Your Assigned OpDiv/ OpDiv and Affiliation (Tier-2 OpDiv Administrators Only)
- How to Search for an AMS User
- How to Troubleshoot ITAS-related Issues with AMS Tools
- Role Assignment Service Management of an Application Role
External User Management (XMS):
- How to Approve or Reject an External User Registration
- How to Complete External User Registration
- How to Invite an External User
- How to Manage an External User Profile
- How to Revoke an External User Invitation
ActivIdentity:
- ActivIdentity Certificate Update Instructions
- ActivIdentity and Web-based PIV Authentication Troubleshooting