U.S. Department of Health & Human Services

How to Retrieve Your AMS Username

  1. If you want to use your AMS credentials for logging in, but forgot your username, you can retrieve it by clicking the "Forgot?" link above the AMS Username field on the "AMS Credentials" tab of the AMS login page ( For quick and easy access to your applications, add this page to your browser favorites or create a desktop shortcut.

    AMS login page with "Forgot AMS Username?" link highlighted

  2. On the "Forgot AMS Username" page under the "Find your profile" heading, enter your personal information (i.e., your last name, your date of birth, and the last four digits of your social security number), check the Captcha box "I'm not a robot" and click "Next."

    Note: Captcha is used to prevent brute force attacks on public facing websites. In AMS, the objective of Captcha is to verify the user is a human and not an automated system. When presented with Captcha, the user will be required to respond to image challenge by making selections via check box in order to navigate to the next page.

    If there is any suspicious activity based off the mouse movement the user will be asked for an image challenge. If the image challenge fails, the user will be presented with an updated version of the image challenge (this is an iterative process unless the challenge question is answered correctly).

    "Forgot AMS Username" page with the last name, date of birth, last four SSN, and Captcha forms fields highlighted

  3. Your username will appear on the next screen under the "AMS username retrieved" heading.

    AMS username retrieved screen with AMS username highlighted