U.S. Department of Health & Human Services

How to View or Cancel an Access Request to an Application in AMS

  1. Log into AMS at using one of the three methods presented on the login page. For quick and easy access to your applications, add this page to your browser favorites or create a desktop shortcut.

    AMS Login page with three authentication options: HSPD-12 access card, Network credentials and AMS credentials

  2. From the AMS homepage, select the "Application Access Management" tab.

    AMS homepage with highlighted application access management tab

  3. Selecting "Application Access Management" will display "Create Access Request" as the default sub-tab. Select the "View or Cancel Access Requests" tab to view all requesting that you have submitted.

    Application access management page with view or cancel access requests tab highlighted

  4. Enter a Request ID, or any other search criteria and then click the "Search" button to locate the pending request(s) that you wish to cancel.

  5. The "Search Results" section will display list of requests with their corresponding request status based on your search criteria.

  6. Select the Request ID of the record that you wish to cancel. A pop-up window will be displayed with details of the request, as well as a "Cancel Request" and "Back to search results" button.

    Note: The pop-up window displays an application approval trail showing which approver’s queue the request is in, and its current approval decision. Only requests with an approval decision of "Pending" status may be canceled.

    Access Request Details: This pop-up window displays details of the request to be canceled.

  7. To cancel the request, click the "Cancel Request" button.

  8. After canceling the request, a confirmation pop-up will be displayed. Click "Close" to complete the cancelation process.

    View or Cancel Access Requests: This request has been canceled. Repeat the search to refresh the data and confirm the change was implemented.

  9. An email notification will be sent to the "Requester", "Other User" if the request was submitted on behalf of another user, and the "Federal Manager".