U.S. Department of Health & Human Services

How To Access an Application using your Multi-Factor Authentication (MFA) Authenticator App

When logged into AMS with your AMS credentials or NIH credentials, you have the ability to step-up to a more secure method using your MFA Authenticator App. Applications allowing use of an Authenticator App will have an "MFA" icon to the right of the application link.

Note: To use your Authenticator App, you must complete the MFA Registration on AMS desktop site first. Please refer to the "How to Register Your Multi-Factor Authentication (MFA) Authenticator App" job aid for further details.

  1. From your homepage, you can access any application with the "MFA" icon using this authentication method.

    Note: Application with lock icons are PIV exclusive and requires an HSPD-12 access card for authentication only.

    AMS Homepage with MFA Icon

  2. After selecting the desired application link with "MFA" icon, you will be redirected to AMS-9001 error page. To use your Authenticator App, select the "Authenticator App" link.

    AMS-9001 Error Page

  3. The AMS system will display a prompt for you to enter your 6-digit code displayed on your Authenticator App.

  4. Open your Authenticator App and enter the displayed 6-digit code for AMS into the text field and click the "Submit" button. If correctly entered, you will be redirected to your application homepage.