U.S. Department of Health & Human Services

How to Reset Your AMS Password

  1. If you want to use your AMS credentials for logging in, but forgot your password, you can reset it by clicking on the "Forgot?" link above the AMS Password field on the "AMS Credentials" tab of the AMS login page ( For quick and easy access to your applications, add this page to your browser favorites or create a desktop shortcut.

    AMS login page with "Forgot AMS Password?" link highlighted

  2. On the "Forgot AMS Password" page under the "Enter AMS Username" heading, enter your AMS username, check the Captcha box "I'm not a robot" and click "Next."

    Note: If you forgot your AMS username, you will need to retrieve it before you can reset your password. You can refer to the "How to Retrieve Your AMS Username" job aid for instructions.

    Note: Captcha is used to prevent brute force attacks on public facing websites. In AMS, the objective of Captcha is to verify the user is a human and not an automated system. When presented with Captcha, the user will be required to respond to image challenge by making selections via check box in order to navigate to the next page.

    If there is any suspicious activity based off the mouse movement the user will be asked for an image challenge. If the image challenge fails, the user will be presented with an updated version of the image challenge (this is an iterative process unless the challenge question is answered correctly).

    Enter AMS Username screen with AMS username and Captcha form fields highlighted

  3. Under the "Identify User" heading, answer your security questions and enter your new password. Click "Submit" to continue.

    Note: If you are not sure how to choose a password, you can click on the "What is the HHS password policy?" link to view the HHS password rules.

    Identify User screen with user's security questions and new password form fields highlighted

  4. On the "Forgot AMS Password" confirmation pop-up notice, click "Continue" to complete the process.

    Forgot AMS Password: Your password has been changed

  5. You are now set to log into AMS with your new password.