U.S. Department of Health & Human Services

How to Re-enable a Disabled AMS Profile

AMS profiles are automatically disabled after 60 days of inactivity. If you have not accessed AMS for 60 or more days, you will be routed to an "Authentication Error" page after entering your credentials on the AMS login page ( For quick and easy access to your applications, add this page to your browser favorites or create a desktop shortcut.

  1. To re-enable your profile, click the "re-enable your profile" link on the "Authentication Error" page.

    AMS-1090: Authentication Error

  2. Enter the required information on the "Re-enable your profile" page under the "Find your profile" heading (i.e., your last name, date of birth, and the last four digits of your social security number)and click "Next" to submit your information.

    Find your profile

  3. Review the profile information under the "Verify your profile" heading. If everything is correct, mark the checkbox and click "Submit."

    Verify your profile

  4. To complete the process and return to the AMS login page, click "Continue" on the "Re-enable your Profile" confirmation pop-up notice.

    Re-enable your Profile confirmation

  5. To keep your profile active, you must log into AMS before close-of-business of the same day you re-enabled your profile.