How to Re-enable a Disabled AMS Profile

AMS profiles are automatically disabled after 60 days of inactivity. If you have not accessed AMS for 60 or more days, you will be routed to an "Authentication Error" page after entering your AMS credentials on the AMS Credentials login page (https://ams.hhs.gov).

1. To re-enable your profile, click the "re-enable your profile" link on the "Authentication Error" page.

   
   
   

2. Enter the required information heading (i.e., your last name, date of birth, and the last four digits of your social security number) and click the "Next" button to submit your information.

   
   
   

3. Review the profile information under the "Verify your Profile" heading. If everything is correct, select the "Check this box if the information above is correct" checkbox and click the "Submit" button.

   
   
   

4. A confirmation message is displayed. Click the "Close" button.

   
   
   

5. To keep your profile active, you must log into AMS before close-of-business of the same day you re-enabled your profile.

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