AMS homepage overview:
Your AMS homepage is the starting point for using AMS and your applications. Simply click on the link that
represents the application you want to access and AMS will take you there.
Some of your application links are displayed with a padlock icon, which indicates that you can only access them with your HSPD-12 access card. Unless you logged into AMS with your card, you will be prompted to insert it and/or enter your PIN.
More about application links:
Getting to and logging into many of the applications used at HHS have become easier by making them
accessible through AMS. When a link for a particular application is listed on your AMS homepage, you are an
authorized user and only one click away from launching it.
While links for some applications are automatically provided, other applications require that you complete a one-time linking process. For more information and step-by-step instructions on how to customize the AMS homepage with the link/delink utility, visit the how-to page to view the "How to Link or Delink an Application With Your AMS Homepage" job aid.
Need to request an AMS role to access advanced administrative functions?
If you need to assign roles for applications or provide tier 1 or 2 helpdesk support, you are required to
obtain advanced access permission by submitting a completed request form (NOTE: to view a PDF document, you
must have
Adobe Reader installed) and a signed copy of page 8 of the HHS rules of behavior.
- Click here to obtain the "Rules of Behavior for Use of HHS Information Resources".
- Click here to obtain the "Rules of Behavior for Privileged User Accounts Acknowledgement".
- Click on the appropriate link below to request the desired AMS functionality. NOTE: A separate role request form is required for each role you would like assigned to your digital identity.
Desired AMS Functionality
Request Form
Application Role Assignment Services
Request Approval Framework
Search HHSID Role
PIV Exception Role
AMS Tier 1 or 2 Helpdesk Role
AMS Tier 2 OpDiv Administration
AMS Tier 2 Password Reset Function
AMS Super Administrator
AMS System Account
Need more information to complete or submit the AMS Role Request Form?
AMS Personnel
Security Administrator Points of Contact (Updated: 2023-03-07)
AMS Authorizing Agent Points of Contact (Updated: 2023-07-06)
Need help?
- Visit the how-to page to access AMS training modules
- Click here to visit the Self-Help Web Portal
- Call 1-888-ONE-DHHS (1-888-663-3447) 7:00AM - 9:00PM Eastern Time, Monday through Friday (except Federal holidays)
- Email AMSHelp@hhs.gov